FAQs

FAQs

Should I wear a bathing suit underneath my board shorts and board skirts?

Yes! We designed our board shorts and skirts to be worn with all Helen Jon bikini bottoms and one-pieces. You will find the shorts fit comfortably and look fantastic with our suits. And, our shorts are water resistant and quick-drying.

Should I mix and match different patterns within your collection?

Yes! We specifically designed our patterns to complement each other. For instance, if you see a navy featured in one pattern, you can guarantee that the very same shade of navy will be represented in another. So, yes, please do mix and match, get creative, and have fun with our suits and patterns.

Is Helen Jon available in retail stores, or are you an online-only site?

Yes! Helen Jon is available in retail stores. Please click here for a list of stores.

Is Helen Jon made in the USA?

Yes! We are very proud that our Helen Jon swimwear is made in the USA.

What happens if I place an International Website Order?

To allow credit card processing to complete, International Website Orders require a holding period of 48-72 hours before shipping. We appreciate your patience, and will try to expedite your shipping time as soon as our service provider completes your transaction. 

International shipping costs and delivery vary from country to country. Helen Jon is NOT responsible for any duties or taxes that may be charged by border government or customs agents. For more details please contact your local customs office. 

Please note, that by law, we are required to disclose the full value of the package contents – no exceptions.

Once processed, we will email the shipment confirmation with order tracking number as soon as the order leaves our warehouse. 

Please feel free to contact our Customer Service Department if you have any questions or concerns. Our hours are Monday-Friday 9am-5:30pm CST

Tel: 844.561.9760 
Email: info@helenjon.com

What happens if I place an International Gift Card Order?

International Gift Card orders have a holding period of 48-72 hours to allow the credit card processing to complete the transaction.  After this time your Helen Jon Gift Card will be emailed to the email address you have provided.

Please feel free to contact our Customer Service Department if you have any questions or concerns. Our hours are Monday-Friday 9am-5:30pm CST

Tel: 844.561.9760 
Email: info@helenjon.com

What is your price adjustment policy?

Helen Jon wants you to feel secure when purchasing the perfect suit.  If, for some reason, our prices drop within 7 days of your purchase, we are happy to honor a one-time price adjustment. To receive a price adjustment, please contact customer service with your order information at info@helenjon.com.

 

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