Shipping to the U.S.
Please note that delivery times go into effect the business day after you place an order.
|Shipping Method||Delivery Time|
|Standard Ground||3-6 business days|
|3 Business Days||3 bsuiness days|
|Overnight*||1-2 business days|
*Overnight orders must be submitted Monday through Thursday by 11am EST.
- Fed Ex overnight orders placed on Thursday after 11am EST through Friday 11am eastern time will arrive on Monday.
- Fed Ex overnight orders placed on Friday after 11am EST and over the weekend will arrive on Tuesday.
- We do not offer delivery to P.O. Boxes.
- For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii or APO/FPO addresses, our standard is First Class mail through the United States Postal Service.
We are happy to ship International orders; additional charges will apply.
International Website Orders:
International Website Orders have a holding period of 48-72 hours to allow the credit card processing to complete before we can ship international orders. We appreciate your patience, and will try to expedite your shipping time as soon as our service provider completes your transaction.
Once processed, we will email the shipment confirmation with order tracking number as soon as the order leaves our warehouse.
International shipping costs and delivery vary from country to country. Helen Jon is NOT responsible for any duties or taxes that may be charged by boarder government or customs agents. For more details please contact your local customs office.
Please note that by law, we are required to disclose the full value of the package contents – no exceptions.
Please feel free to contact our Customer Service Department if you have any questions or concerns. Our hours are Monday-Friday 9am-5:30pm CST
International Gift Card Orders:
International Gift Card orders have a holding period of 48-72 hours to allow the credit card processing to complete the transaction. After this time your Helen Jon Gift Card will be emailed to the email address you have provided.
Please feel free to contact our Customer Service Department if you have any questions or concerns. Our hours are Monday-Friday9am-5:30pm CST
Proper washing can help to keep your Helen Jon swimwear looking newer, longer. Gradual wear and tear is bound to happen, but if you care for your suit properly, you will be rewarded in the long run. The following tips outline how to properly wash your suit.
- Rinse after Use. Rinse your suit in cold water as soon as possible after use. This helps to wash off any chemicals, saltwater, or sand before they can damage the suit's material.
- Wetsuit cases. Rinse your suit in cold water before putting it in a wetsuit case. Do not leave the suit in a wetsuit case for more than one hour.
- Washing Instructions. Hand-wash your suit and lay it flat to dry. Do not dry the suit in direct sunlight — UV rays can cause the fabric to fade. Do not twist or wring out your suit to remove excess water — this could damage the elasticity of the fabric.
Returns / Policies
Please send all Returns to:
Pine Ridge Business Park
8251 Melrose Drive Lenexa, KS 66214
For all returns:
All goods must be received in original condition and packaging, unused and accompanied by a copy of the original sales receipt. Swimwear must have the sanitary protection intact. Please ensure that you wear undergarments when trying on swimwear.
Returns on full-priced items are accepted within 14 days of original purchase date for exchange or refund. The customer is required to pay shipping on return orders.
Returns on sale items are accepted within 14 days of original purchase date for exchange or refund. The customer is required to pay shipping on return orders.
Final Sale Items:
Final sale items are not eligible for return or exchange.
Items you received as a Gift:
Include your contact information and copy of the original receipt. Please know that returns on gift orders will be refunded to original purchase credit card on file. However, you can make an exchange or request a gift card be issued directly back to you. The amount will match the current selling price of the item(s) returned.
Return Goods Form
Please download and return THIS FORM with your return; circle the appropriate letters.